Last updated: July 19, 2026
User Data Deletion
You can request permanent deletion of your AutoPilotDM account and all associated data at any time. This page explains how to submit a request, what gets removed, and how long the process takes.
How to Request Deletion
- Email support@autopilotdm.app from the email address associated with your AutoPilotDM account.
- Use the subject line: "Data Deletion Request".
- Include your account email and, if applicable, the Instagram username connected to your workspace.
- We'll confirm your identity and reply once deletion is complete.
You can also disconnect Instagram at any time from Settings → Instagram or revoke AutoPilotDM under Instagram → Settings → Apps and Websites.
What Gets Deleted
- Your user profile and authentication records.
- Workspaces you own, including members, roles, and settings.
- Connected Instagram accounts, encrypted access tokens, and IDs.
- Automations, triggers, actions, keywords, and message templates.
- Inbox conversations and messages stored inside AutoPilotDM.
- Webhook events, automation run logs, and analytics tied to your workspace.
What May Be Retained
We may retain a limited set of records where required by law, for fraud prevention, or for financial reporting (for example, billing invoices). Any retained data is minimized, access-restricted, and deleted once the legal retention period expires.
Estimated Processing Time
- Acknowledgement: within 2 business days.
- Full deletion from production systems: within 7 days.
- Removal from encrypted backups: within 30 days.
Contact
For any questions about this process, contact support@autopilotdm.app. See also our Privacy Policy.